Returns
Product Return
We hope you are happy with your purchase. However, if you wish to return your items, you shall produce receipt of sale or proof of transaction.
1) Defective Products
In case of a defective product, you may contact the Company in order to have the product replaced. Our Company shall replace the product if law requirements comply with the Company's Return Policy. In case of Product Return, if you ask for its replacement, you shall receive a discount coupon code of an equal value in order to use it to purchase other product(s) or simply replace the returned product.
2) Right of Withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period shall expire 14 calendar days from the next day on which the Customer or a third party designated by the Customer (other than the carrier) acquires physical possession of the goods.
In order to exercise their right of withdrawal, the Customer shall notify our Company via e-mail (theskinglos@gmail.com) of their decision to withdraw from the Contract by a clear statement (e.g. a letter sent by post, fax or email). You can also fill in a model withdrawal form (PDF), although this is not compulsory.
The right of withdrawal, as provided for in Greek Law Articles 3e to 3ia L. 2251/1994, shall not apply for: a) the provision of goods which are liable to deteriorate or expire rapidly (all baby milk products are not refundable); b) the provision of sealed goods which are not suitable in case of return for reasons of hygiene or health protection and have been opened after delivery; c) the provision of custom-made goods; and d) the provision of goods which, after delivery, are, by their nature, inseparably mixed with other goods.
To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Items must be returned in their original condition along with their relevant documents (receipt - invoice).
Credit/debit card transactions cancellations are refunded within 14 calendar days.
NOTICE: Before taking any action, you are kindly requested to contact via e-mail (theskinglos@gmail.com) so as to guide you on the steps to be taken depending on your case.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement, unless you select a different refund method (other than the one used in the first transaction). In this case, the cost shall be borne by the Customer and will be deducted from the amount to be refunded. "We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest." You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods (the handling and examination of the goods shall be made in a way that allows customers to examine them as if they were in an actual store).
In particular for refunding:
Especially, in the event you pay cash on delivery at your home or in any event refund is not possible because of the way of payment you used in the original transaction, any refund of money in case of withdrawal shall be made – upon mutual agreement – by deposit to your bank account.
PLEASE NOTE THAT OPENED PACKAGES ARE NOT ELIGIBLE FOR RETURN!
Product Return Process
1. By mail:
Return Process:
For any further questions and guidance on the process, feel free to contact us at info@skinglos.com.
Order Cancellation
In all other cases, you may cancel your order by coontacting via e-mail (theskinglos@gmail.com), given that the products are not shipped yet. For your best service, you are kindly requested to have your order's number handy.
Remarks
www.skinglos.com reserves the right to legally withdraw or amend its return policy by publishing the new terms and conditions on its website.
In case of repeated returns from the consumer, ofarmakopoiosmou.gr reserves the right to refuse the return of a product, due to abusive exercice of the right of withdrawal or replacement of our company's products, even if the withdrawal was exercised in accordance with the above conditions and conditions (Art. 281 CC).
If the above legal withdrawal procedure is not followed in order for the return of the product to be accepted, it will be returned to the consumer, who will be charged with the costs of packaging and shipping.
We hope you are happy with your purchase. However, if you wish to return your items, you shall produce receipt of sale or proof of transaction.
1) Defective Products
In case of a defective product, you may contact the Company in order to have the product replaced. Our Company shall replace the product if law requirements comply with the Company's Return Policy. In case of Product Return, if you ask for its replacement, you shall receive a discount coupon code of an equal value in order to use it to purchase other product(s) or simply replace the returned product.
2) Right of Withdrawal
You have the right to withdraw from this contract within 14 calendar days without giving any reason.
The withdrawal period shall expire 14 calendar days from the next day on which the Customer or a third party designated by the Customer (other than the carrier) acquires physical possession of the goods.
In order to exercise their right of withdrawal, the Customer shall notify our Company via e-mail (theskinglos@gmail.com) of their decision to withdraw from the Contract by a clear statement (e.g. a letter sent by post, fax or email). You can also fill in a model withdrawal form (PDF), although this is not compulsory.
The right of withdrawal, as provided for in Greek Law Articles 3e to 3ia L. 2251/1994, shall not apply for: a) the provision of goods which are liable to deteriorate or expire rapidly (all baby milk products are not refundable); b) the provision of sealed goods which are not suitable in case of return for reasons of hygiene or health protection and have been opened after delivery; c) the provision of custom-made goods; and d) the provision of goods which, after delivery, are, by their nature, inseparably mixed with other goods.
To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Items must be returned in their original condition along with their relevant documents (receipt - invoice).
Credit/debit card transactions cancellations are refunded within 14 calendar days.
NOTICE: Before taking any action, you are kindly requested to contact via e-mail (theskinglos@gmail.com) so as to guide you on the steps to be taken depending on your case.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement, unless you select a different refund method (other than the one used in the first transaction). In this case, the cost shall be borne by the Customer and will be deducted from the amount to be refunded. "We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest." You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods (the handling and examination of the goods shall be made in a way that allows customers to examine them as if they were in an actual store).
In particular for refunding:
Especially, in the event you pay cash on delivery at your home or in any event refund is not possible because of the way of payment you used in the original transaction, any refund of money in case of withdrawal shall be made – upon mutual agreement – by deposit to your bank account.
PLEASE NOTE THAT OPENED PACKAGES ARE NOT ELIGIBLE FOR RETURN!
Product Return Process
1. By mail:
Return Process:
For any further questions and guidance on the process, feel free to contact us at info@skinglos.com.
Order Cancellation
In all other cases, you may cancel your order by coontacting via e-mail (theskinglos@gmail.com), given that the products are not shipped yet. For your best service, you are kindly requested to have your order's number handy.
Remarks
www.skinglos.com reserves the right to legally withdraw or amend its return policy by publishing the new terms and conditions on its website.
In case of repeated returns from the consumer, ofarmakopoiosmou.gr reserves the right to refuse the return of a product, due to abusive exercice of the right of withdrawal or replacement of our company's products, even if the withdrawal was exercised in accordance with the above conditions and conditions (Art. 281 CC).
If the above legal withdrawal procedure is not followed in order for the return of the product to be accepted, it will be returned to the consumer, who will be charged with the costs of packaging and shipping.