FAQ

Why register to www.skinglos.com?
Signing up to www.skinglos.com enables you to create your personal account through which you can place your order in just a few clicks. This one-time procedure requires you to just click on the human figure icon at the upper right of the screen, then fill in your e-mail address & password under "Register", click on "Register" and that's it! Keep in mind that you can also place an order by signing in as a guest.

Why sign up to the newsletter of www.skinglos.com?
You are more than welcome to sign up to our newsletter in order to stay up-to-date with the latest products, amazing offers, discounts & contests! Our valuable staff and associates are ready to provide you with the most precious advice on health, prevention, beauty, and skincare issues & products.

How can I place an order?

Via our website www.skinglos.com, by calling us at +30 6949126653 or through email at info@skinglos.com

How can I pay?
For more details, click here.

Are all products ready-to-ship?
www.skinglos.com uses the latest inventory tools to offer you a wide selection of ready-to-ship products. However, in case any of your ordered items are out of stock, a customer representative specialist will get in touch with you in order to provide you with more information on the steps to be followed.

How long will it take for my order to arrive?
Our online shop guarantees that all domestic deliveries are made within 1-3 working days from their placement, given that they are placed by 14:00 & provided that all products are available. As "first working day" is considered the dispatch day (i.e. the working day following the order's date). To find out more on shipping costs & product shipping, click here.

Can I cancel my order?
Order cancellation is free of charge, provided that it has NOT been dispatched at the moment of its cancellation.

Do you accept returns?
We really hope that you are happy with your purchase. However, if you find there is a problem with any of your items, we offer a 14-day return policy. Click here to find out more.

How can I contact you?
You can call us at (+30) 6949126653(Monday – Friday 08:00 to 20:00 GMT+2). You can also reach as by e-mail at info@skinglos.com

Is my personal data safe?
Any information provided by the user regarding their personal data or their order is considered confidential and private. Our online store is therefore expressly committed to the non-disclosure, exchange or sale of personal data and customer details to any third party.